What if I am locked out of my account?

In the event that you get locked out of your beehiiv account, start by confirming you are logging in with the correct email address and password associated with your account, then try the steps below.

If the beehiiv login page is showing a blank screen, loading errors, or not displaying correctly, try these steps before attempting a password reset:

1. Clear your browser cache and cookies: Cached data can sometimes interfere with page loading. Clear your cache and cookies, restart your browser, then try the login page again.
2. Try a different browser: Test the login page in another browser (e.g. Chrome, Firefox, Safari, or Edge) to determine if the issue is browser-specific.
3. Disable browser extensions: Ad blockers, privacy tools, and other extensions can prevent pages from loading correctly. Temporarily disable all extensions and try again.
4. Check your internet connection: Confirm you have a stable connection and try refreshing the page.

If the login page still doesn't load after trying the above, use our chatbot Buzz to help you reach out to beehiiv support.

If your credentials are correct and your account has been confirmed, you can reset your beehiiv account password from your account login screen by clicking Forgot your password?

A password reset email will be sent to the email address that is associated with your beehiiv account. Check your inbox for the password reset email and follow the steps to update your password. 

If you can't find the reset password email, check all relevant email folders including spam, junk, forums, social, and promotions. Verify that you used the correct email address for your beehiiv account and that it matches the email account you're checking.

If the email still doesn't appear, add [email protected] to your safelist to ensure it reaches your inbox.

If after trying all the above you still have not received an email to reset your password, ask our chatbot to help you reach out to support. While you won't be able to talk to a person as phone support or a direct email address are not currently available, Buzz connects you with a real member of our support team who will follow up with you via email. For a full overview of support options available on your plan, see Ways to contact beehiiv support.

If you have two-factor authentication set up on your account, make sure you are getting the 2FA code from the authenticator tool in your smartphone. 

If for whatever reason you’ve lost access to your authenticator app that you’ve set up in association with your beehiiv account, please ask our Chatbot Assistant to help you contact support for further assistance.

If you don't have 2FA set up on your account, you'll receive an email with a device confirmation code when logging in from an unrecognized device. Device confirmation codes are valid for 60 minutes. After that, you'll need to request a new one.

Not receiving your device confirmation code? 
Try these steps:

1. Check all email folders including spam, junk, forums, social, and promotions for an email from beehiiv.
2. Add [email protected] to your safelist to ensure future confirmation emails reach your inbox.
3. Verify you are checking the email address associated with your beehiiv account.
4. Wait a few minutes before requesting a new code, as delivery can be delayed during high-volume periods.

Was the code rejected when entered? 
Try these steps:

1. Make sure you are entering the most recent code — codes expire after 60 minutes.
2. Check for extra spaces if you are copying and pasting the code.
3. Request a new code if the original was sent more than 60 minutes ago.

If you've tried all of the above and still cannot receive or use your device confirmation code, ask our chatbot to help you reach out to beehiiv support.

If you still have ownership over the account email but can no longer access it, follow the account recovery flow for your respective email provider (e.g. Gmail, Yahoo) to regain access to your email address for that beehiiv account as a first step.

If your email is associated with a custom domain and you still have ownership over the domain, work with your domain provider to gain access to the owner email address for that beehiiv account as a first step.

If your email is associated with a former organization (e.g. a former employer), please reach out to the administrator(s) of that organization to regain access to your email address for that beehiiv account as a first step.

Once you can access that email with the above steps, you'll be able to reset your password using the guidance provided. If you’ve tried all the above with no success, please ask our Chatbot Assistant to help you contact support for further assistance.

If you have entered the wrong email address, you will see this message pop up. Please enter the correct email address into the login page.

Additionally, if you deleted your workspace, you may see this message as your account is scheduled to be deleted. 

If you’ve initiated an account deletion via your settings in the app within the past 25 days, please ask our Chatbot Assistant to help you contact support to confirm you’d like to restore the account if possible.

If your previous password was fewer than 8 characters, beehiiv will require you to reset it for security reasons. All beehiiv passwords must be 8-20 characters long and include at least one uppercase letter, one number, and one special character.